You can exchange the item for free before we send out the package.
If the package had been sent out, if you don’t want the items, please reject to sign for the package when it was carrier via China Post. Then the package will return to us, when we get the item back, we will fully refund you.
For packages send via express company(TNT, DHL, FedEx, ), please accept the package firstly, then contact us for after-sale sever. Please note if you reject to sign for the package, the package will be destroyed and incurred huge costs. In that case, we will not offer refund or exchange.
You have 30 days from the day that you received your item to return it to us for a full refund. Only as long as the products are unused and have all the original packaging.
If you need a different item, you will need to place a new order. You will be notified via email when we have processed your refund.